Shipping Policy
Royal Signs GTA
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At Royal Signs GTA, we aim to deliver your custom signage and printed products safely and on time. Please review our shipping policy carefully before placing an order.
1. Order Processing
Most products offered by Royal Signs GTA are custom-made.
Production begins only after design approval and required deposit/payment is received.
Production timelines vary based on product type, quantity, and complexity.
2. Shipping Locations
We ship across Canada.
Local pickup and local delivery within the Greater Toronto Area (GTA) may be available upon request.
International shipping may be available on special request and is subject to additional charges.
3. Shipping Methods & Carriers
Orders are shipped using trusted third-party carriers such as courier or freight services, depending on size and weight.
Carrier selection is at the discretion of Royal Signs GTA unless otherwise requested by the customer.
4. Shipping Timeframes
Shipping timeframes are estimates only and do not include production time.
Delivery delays caused by carriers, weather, customs, or unforeseen circumstances are beyond our control.
Royal Signs GTA is not responsible for delays once the order has been shipped.
5. Shipping Costs
Shipping costs are calculated based on size, weight, destination, and delivery method.
Shipping fees will be quoted separately or included in the invoice when applicable.
All shipping charges are non-refundable.
6. Risk of Loss & Damage
Risk of loss passes to the customer once the order is handed over to the carrier.
Customers must inspect shipments upon delivery.
Any damage or missing items must be reported within 48 hours of delivery with clear photos.
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
Royal Signs GTA is not responsible for delays or losses caused by incorrect or incomplete addresses.
Additional shipping charges may apply for reshipment.
8. Returned Shipments
Custom-made products are not eligible for return due to shipping issues caused by incorrect customer information.
If a shipment is returned due to failed delivery, additional charges may apply.
9. Local Pickup & Delivery (GTA)
Local pickup must be scheduled in advance.
Local delivery fees vary depending on distance and product size.
Missed delivery appointments may result in additional charges.
10. Installation & Freight Items
Large signs, channel letters, pylons, and similar items may require freight shipping or on-site delivery.
Installation services are quoted separately unless stated otherwise.
11. Shipping Policy Updates
Royal Signs GTA reserves the right to modify this Shipping Policy at any time without prior notice.